The Top 10 Best Call Centre Headsets
This is a selection from one of our team – of course personal preference will come into it.
Call, or contact centres are busy places with many operators working, often, in a densely packed environment and wearing their headsets for the duration of the working day/ shift. This places certain demands on the type of headsets that will be worn.
They need to be lightweight, durable and comfortable. Contact centre headsets also have to meet high levels of audio requirements – they should be noise cancelling to shut out background noise which can distract both operator and customer.
Many call centre workers prefer a binaural headset as these increase the ability to focus on the telephone call rather than on the distractions of other operators. As a contact center worker in general remains relatively static in their working position a wired / corded headset is generally used – so removing the necessity of charging. More advanced models may allow wireless freedom but this, of course, increases the cost of deployment.